Returns, Refunds, & Warranty
Order Changes or Cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.
If you fail to request a cancellation within the specified time frame from when you placed the order, you will be responsible for the return shipping cost if you decide not to keep or want to return the item/s. We will only accept returns for items that are sealed and unused.
Mist Caddie Return & Refund Policy
We take pride in our products and want you to have the best experience with your Mist Caddie. If you need to request a return, please review our policy below.
1 Year Warranty (Defective Units)
- If your Mist Caddie has a proven manufacturing defect within 1 year of purchase, we will replace it at no cost or issue a full refund.
- Proof of defect (photos or videos) is required before a warranty claim can be processed.
- Obvious defects (e.g., non-functional motors, major manufacturing errors) do not need to be returned for verification. If confirmed defective, we will issue a refund or replacement.
Money-Back Guarantee
Unopened Items:
- If the product is sealed and unused, it may be returned within 30 days of delivery for a full refund.
- Customers are responsible for return shipping costs—we do not provide return labels.
Opened, Non-Defective Items:
- All sales are final for opened products. We do not offer refunds for change of mind or dissatisfaction.
- If you are unhappy with your purchase and the product is not defective, you may return it within 30 days of delivery for a 50% refund.
- The item must be returned before a refund is processed and must include all parts in good condition.
- Customers are responsible for return shipping costs—we do not provide return labels.
- The 50% refund accounts for restocking and processing costs.
How to Request a Return or Warranty Replacement
Step 1: Contact Us
- Email MistCaddie@gmail.com with the subject line: "Return Request – Order #[Your Order Number]".
- Provide a detailed reason for the return. If claiming a defective unit, include clear photos or videos showing the issue.
Step 2: Receive Return Instructions
- Our team will review your request and respond with return eligibility and next steps.
- If the return is approved, you will receive detailed return instructions, including the return address.
Step 3: Ship the Item Back (If Applicable)
- If returning an unopened or non-defective item, send it back using a trackable shipping method. Proof or return is required (drop off receipt, label, or tracking number)
- Customers are responsible for return shipping costs—we do not provide return labels.
Step 4: Refund or Replacement Processing
- Once the returned item is received and inspected, we will process your refund or replacement.
- Refunds can only be issued to the original payment method and may take 5-10 business days to appear.
Important Notes
- Refunds are processed to the original payment method and may take 5-10 business days to appear.
- Shipping fees are non-refundable.
For any questions, feel free to reach out to us at Support@MistCaddie.com
What is Mist Caddie?
Mist Caddie is a portable misting fan designed for hands-free cooling anywhere you go. It fits in standard cup holders and lets you fine-tune fan and mist settings for refreshing comfort. The insulated bottle keeps mist water cool, while the top handle makes it easy to carry.
How to Use Mist Caddie?
Step 1: Add Water + Optional Ice.
Cold water = colder mist.
Step 2: Twist on the Fan Head.
Our custom bottle threads lock it in place.
Step 3: Enjoy Instant Cooling.
Fine mist + strong airflow anywhere.
FAQs
Does it come with a bottle?
Yes! Mist Caddie includes a 30oz insulated bottle that securely twists onto the fan head.
How long does the battery last?
Mist Caddie delivers up to 4 hours of battery life, with adjustable mist runtimes to match your needs.
Fan Speeds:
- Low
- Medium
- High
Mist Settings & Runtime:
- Constant Mist: 30 minutes
- 3S-3S (3 Second Mist, 3 Second Pause): 60 minutes
- 3S-5S (3 Second Mist, 5 Second Pause): 120 minutes
Why should I buy Mist Caddie vs the Competitors?
Mist Caddie was designed specifically for golfers who want real cooling in extreme heat. We tested dozens of misting fans and they were either too weak, too bulky, or just inconvenient to use.
So we built Mist Caddie to solve those problems: strong airflow, controlled mist, easy refills, and cupholder compatibility - all in one compact design.
The result? Cooling that actually works, without soaking you or slowing you down. Think of it as a mini AC for the course.
Where are you located & can I pick up?
Mist Caddie was designed and engineered in Scottsdale, Arizona. Orders ship from our warehouse in Phoenix, Arizona and typically go out within 1–2 business days.
At this time, we don’t offer local pickup.
Does it fit in standard cup holders?
Yes! Mist Caddie is designed to fit most standard golf cart, car, and stroller cup holders.
Will it soak me or my clothes?
No. Mist Caddie produces a fine, balanced mist designed to cool without soaking you.
What happens if something breaks?
Mist Caddie includes a 1-year warranty. If anything goes wrong, our support team has you covered.